You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter:
- Describe the problem with the equipment
- Explain what happened when you phoned the shop
- Say what you would like the manager to do
I am writing this letter to inform you about the problems I have faced due to the customer service and the product I have purchased from your store.
I had bought a mixer and grinder on the March 2, 2016 from Sahara Mall. I have had problem with it from the days I purchased it. The Bill no. is 4212457592. The problem is that the mixer gets heated if run for more than one minute and I have to stop. There are a few scratches too on the body and it seems someone had purchased this piece earlier also.
I immediately took the mixer to the shop keeper and requested him to change the piece but he refused to do so. So I asked him to refund the money which also he refused. I tried contacting the customer service department a couple of times but the person was unfriendly and uncooperative to talk to.
So now I decided to write an email and discuss the matter in written. I request you to either change the product or refund the money. Yours is a good brand. It isn’t good for the reputation and image of your company to not care for the interests of its customers.
I would like to know what is the process of the refund. I am attaching a copy of the bill and sending you photos of the mixer.
Kindly do the needful and respond back to me at your earliest.